1. Information We Collect
- Full Name
- Mobile Number
- Email Address
- Service Address
- GPS Location (only when permission is granted)
- Device Information
- Payment Information (processed securely through payment partners)
- Order & Service History
- Customer Feedback and Ratings
2. How We Use Your Information
- Process service requests
- Schedule technician visits
- Deliver products
- Verify your identity
- Send booking confirmations
- Improve customer experience
- Provide warranty support
- Respond to customer inquiries
- Prevent fraud and misuse
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. Information may only be shared with: Verified Service Technicians, Delivery Partners, Payment Gateway Providers, Customer Support Teams, Government Authorities (when legally required).
4. Payment Security
All online payments are processed through secure payment gateways. We do not store your debit card, credit card, UPI PIN, or banking passwords.
5. Location Permission
If you allow location access, we use it only to: Find nearby technicians, Improve service availability, Estimate arrival time. You may disable location access at any time from your device settings.
6. Cookies
Our website may use cookies to: Improve performance, Remember preferences, Analyze website traffic, Enhance user experience. You can disable cookies through your browser settings.
7. Data Security
We use industry-standard security measures including: Secure Servers, Encrypted Connections (SSL), Access Control, Regular Security Monitoring. While we strive to protect your data, no internet transmission is completely secure.
8. Data Retention
We retain your information only as long as necessary to: Complete services, Provide warranty support, Meet legal requirements, Resolve disputes.
9. Your Rights
You may request to: Access your personal data, Correct inaccurate information, Delete your account, Delete your personal information, Withdraw consent where applicable. Requests may be subject to applicable laws.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
11. Third-Party Services
Our website or app may contain links to third-party websites or payment providers. We are not responsible for the privacy practices of those third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest revision date.
